Connect Exec with customer facing employees in stores/call centres and improve engagement. Improve Exec decision making.
28% annual attrition rate in retail
Real Directors recruited from employee workforce to advise Exec/Board and attend Exec meetings. One of a handful of initiatives conceived at a “better place” people summit for 1000 staff based on Appreciative Inquiry Methodology. Recognised as 5th "Best Big Company" to work for in the UK.
Developed O2 Aspire program targeting 90 HIPOs - 50% reduction in attrition